UAEN Shopping Experience Group Leader

Job Description

Overview of the role

To couple good service with efficiency, in order to ensure that the customer leaves the store with a positive experience. The primary responsibility of supporting the cashiers to carry out the transaction correctly and safeguarding the company against any loss with a high focus on Customer Service.

What you will do

Financial

Receives, counts and signs off for cash float for the day form the Accounts Department.
Ensure that the cash and coins are organised properly as per their denomination in the till.
Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and look to be rectified.
Ensure that the transaction is timely and efficient, and there are no unnecessary delays.

Operational

Ensures that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
Train the Trainer
Checking that the company is not subject to any fraudulent currency or a loss thereby.
Check customer trolley in a polite manner so as to ensure that all items have been scanned.
Ensure the waiting times are maintained as per the business plan
Ensures that the Retail Pro system used by the cashiers is operational and has been updated with latest product information
Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.

People Management and Development

Motivating the cashiers towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
Support the check out manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.
Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till

Required skills to be successful

Strategic, analytical and tactical abilities
Leadership abilities and lead by example

What equips you for the role

Experience of working with customer service operations
Experience in handling conflicts