Digital Sales Representative

Job Description

Overview of the role

Listen and engage proactively with customers through digital channels, identify the customers’ concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.

What you will do

Listen and engage proactively with customers through digital channels
Address customers’ ‘Home Furnishing’ needs, and identify opportunities to generate sales and customer satisfaction
Answer questions about the products, emphasize the features of products to highlight how they solve customer problems
Up-selling and cross-selling
Meeting sales targets
Gather customer feedback and share with the concerned teams
Able to proactively present/customize best possible options to meet the customer needs,
Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication.
Develop and maintain a vast knowledge of the products/services being offered.
Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices.

Required skills to be successful

Customer service skills to listen to the concerns of a customer and be able to address their needs
Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way
Interpersonal skills to work with a wide variety of people each day, build relationships and network
Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
Multi-tasking abilities
Patience when handling tough cases
Research skills

What equips you for the role

Previous Sales Experience
Experience with help desk software and remote support tools
A strong understanding of the products and services
Time management
Persistence