Customer Service Agent

November 8, 2023
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Job Description

Location: DUBAI, AE

Company: ENOC

Job Title
Customer Service Agent

Vehicle Testing & Registration

Job Purpose
Under the general supervision of the Al Sayara Supervisor he is primarily responsible for conducting the following jobs – Collection of customer advice from the supervisor. Going to customer’s location to pick up the vehicle on motorbike. Examining the vehicle visually for any pre-collection damages and noting the same, if any, on the Customer’s Advice – Handing over the customer’s advice and explaining the services and charges, when queried, Collecting the payment (service fees etc.) in advance Bringing the vehicle to Tasjeel for testing & registration Delivering the vehicle back safely.

Principal Accountabilities
Carries out the service to the satisfaction of the customer.

In Al Sayara Express service he receives the customer and makes him comfortable in the Sayara Service enclave and proceeds to complete his/her vehicle transaction as quickly as possible.

In pick-up (VIP) service he delivers the vehicle back safely to the customer’s location with the invoices and refunds, if any.

Tries to make new business contacts and obtain referrals where possible.

Additional Principal Accountabilities
Good general education (minimum high school level)

Valid motorbike and light vehicle driving license.

Basic technical knowledge about vehicles.

Good communication skills Smart appearance and well-groomed (uniform provided)