Front Stage Supervisor

November 21, 2023
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Job Description

Job Identification:25462
Posting Date:21/11/2023,
Job Schedule: Full time
Locations:United Arab Emirates

Functional Accountabilities:

Comprehensive knowledge of the Hotel, including all departments, services and outlets
Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures
Assist Front Stage Agents in their daily work and to deal with any problems or guest complaints in a professional and efficient manner
Function as a liaison between Front Stage Agents and the Duty Managers/ Producer Front Stage, offering feedback and communicating both ways
Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards
Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.
Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning
Communicate closely with the Rooms Controller at all times about room allocation changes, pending departures, room moves and waiting guests
Communicate closely with concerned departments about VIP room allocation changes
Communicate closely with Accounts about billing and cashiering issues
Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in
Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy
Ensure that all Front Stage Agents have sufficient cash and change in their float
Perform any additional tasks as requested by Senior Management

Experience and Technical Knowledge:

Experience in hotel industry
Previous guest relations experience in 5 star hospitality industry
2 years of experience as Front Stage Supervisor or similar role
High level of verbal and written English
Operational knowledge of front desk operations
Knowledge of Microsoft Office applications
Knowledge of OPERA PMS
Knowledge of VIP welcoming protocol
Ability to supervise others
Multilingual is a plus