Branch Operation and Service Supervisor (UAE National)
Job Description
Branch Operation and Service Supervisor (UAE National)
Job descriptionBranch Operations and Service Supervisor – UAE National (0000K78R)
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious UAE National to join our Wealth and Personal Banking team working together to provide a world class service to our most valuable clients.
In this role you will: –
• Develop and manage the customer service experience for customers at information counters. The role includes effectively managing the information counter team.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• To arrange the GL account manual transaction details with full support documents to Cadency (known as AssureNet) reconciler.
• Required to sign the COC & DD’s as per the limits provided.
• Required to check the vouchers and to make sure that these are processed in accordance with the FIM/Cash Handling Procedure /Line of Business Procedures while endeavouring to protect the Bank from incurring financial losses.
• Required to exercise due diligence and be always vigilant.
• Ensure all checks are completed on On-Demand and Race portal in the absence of Manager Branch Operations.
• Required to support branch management in approving maintenance performed for services.
• Maintain operational standards, efficiency and minimize operational risk by ensuring implementation of all audit recommendations.
RequirementsTo be successful in the role, you should meet the following requirements:
Knowledge / Experience
• Graduation degree is must to obtain visa or work permit in UAE
• Previous experience in Branch Operations is preferrable.
• In depth understanding of banking products and procedures.
• Knowledge and understanding of relevant risk/ compliance/ audit standards.
• Excellent interpersonal and communication skills.
• Planning and organizational skills.
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued.
For further details and application information please visit our careers site, searching under reference number0000K78R.
You’ll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.